Returns & Exchanges

We want you to be happy with your Jordon Northern Apparels purchase. This page explains how returns and exchanges work. It applies to every order, wherever in the world you are.

30-day return window

You may request a return within 30 days of the delivery date. Please contact us before sending anything back, so we can give you the correct return address and instructions. Unannounced returns are difficult to match to an order and may delay your refund.

Item condition requirements

• Items must be in original condition: unworn, unwashed, unaltered and free from odours, marks or pet hair.
• All original tags must be attached, and the item packed securely, preferably in its original packaging.
• Please include proof of purchase (order number or confirmation email).
• We may refuse or reduce refunds for items that do not meet these conditions.

Non-returnable items

For hygiene reasons, underwear, briefs, socks, and fragrance with a broken seal are final sale and cannot be returned or exchanged unless the item arrived faulty or incorrect. Items marked "Final Sale" on the product page are also excluded.

How to start a return

• Email sales@jordonapperals.com with your order number, the item(s) you wish to return, and the reason. You can also use the form on our contact page.
• Wait for our reply with the return address and instructions. We aim to respond within one business day.
• Send the item back with a tracked service and give us the tracking number. Without tracking we cannot confirm a parcel reached us.
• Mark the customs declaration "Returned goods — no commercial value", so the parcel is not taxed on its way back to us.

Who pays return shipping

• Change of mind or sizing: the customer arranges and pays for return shipping.
• Wrong, faulty or damaged item: we pay. We will email a prepaid label after you send us photos of the issue.
• Exchanges: the customer pays to send the original back; we ship the replacement out free of charge.

Refunds: timing and method

• Once your return is received and inspected, we will confirm approval by email.
• Approved refunds are issued to the original payment method in USD, normally within 5–10 business days of the item reaching us.
• The original outbound shipping charge is refunded only where the return is due to our error.
• Your bank or card provider may take additional time to post the funds, and sets its own conversion rate.

Exchanges

• If you need a different size or colour, tell us when you start the return and we will reserve the replacement so it does not sell out while your parcel is in transit.
• Direct like-for-like exchanges are arranged wherever stock allows.
• Please check the size guide before ordering — it is the quickest way to avoid an exchange altogether.

Faulty or incorrect items

• If you receive a faulty or incorrect item, contact us within 14 days of delivery with photographs of the issue.
• We will cover return shipping and send a replacement or a full refund, whichever you prefer.
• This does not affect your statutory rights under the consumer law of your country.

Import duties on returned goods

Where you have paid import duty or VAT on an order you are returning, that charge is levied by your own government and cannot be refunded by us. You may be able to reclaim it from your national customs authority using your customs paperwork and our refund confirmation. On orders of $100 or more we cover import duties in the first place, so this rarely arises.