Returns

30 days to change your mind

You have 30 days from the date your parcel is delivered to start a return. We extended this from 7 days because buying clothing from overseas already asks a lot of trust — you should have time to try something on properly, not rush a decision.

To qualify, items must be:

• Unworn and unwashed, with the original hang tags still attached.
• In their original packaging, including any dust bags or boxes that shipped with the item (footwear especially).
• Free of any odour, marks or alterations — this includes deodorant marks and perfume.

Items that don't meet these conditions may be sent back to you instead of refunded, at our discretion.

Non-returnable items

For hygiene reasons, the following are final sale and cannot be returned or exchanged unless the item arrived faulty or incorrect:

• Underwear and briefs
• Socks
• Fragrance, once the seal is broken

Items marked "Final Sale" in their product description are also excluded, regardless of category.

Who pays return shipping

Plainly, so there are no surprises:

• Changed your mind, or the size isn't right: you arrange and pay for return shipping. We recommend a tracked service — without tracking we cannot confirm the parcel reached us, and we cannot refund what we have not received.
• Wrong item, faulty item, or damaged in transit: we pay. Send us photos and we will email you a prepaid label. You are never out of pocket for our mistake.

Exchanges — the easy path for sizing

Sizing is the single most common reason an overseas order goes back, so we have made this as painless as we can. Tell us the size you want when you start the return and we will reserve it for you straight away, so it does not sell out while your parcel is in transit.

You still cover the postage to send the original back, but we ship the replacement to you free — no second shipping charge, and no second round of duties on our side. Check the Size Guide before you order and you will usually avoid this entirely.

How to start a return

1. Email sales@jordonapperals.com with your order number and which item(s) you want to return or exchange, within 30 days of delivery.
2. We reply within one business day with the return address and instructions. Please wait for that reply — unannounced parcels are hard to match to an order.
3. Pack the item securely, ideally in its original packaging, and send it with a tracked service. Send us the tracking number.
4. Once it arrives and passes inspection (usually 2–3 business days), we process your refund or dispatch your exchange.

Mark the parcel clearly as "Returned goods — no commercial value" on the customs form. This stops it being taxed on the way back to us, which would otherwise delay your refund.

Refunds — method and timing

• Refunds go back to your original payment method, in USD, within 5–10 business days of the item arriving with us and passing inspection.
• Your original outbound shipping charge is refunded only if the return is due to our error.
• Your bank may take a few extra days to post the funds, and currency conversion is set by your bank, not by us.

You will get an email the moment your refund is processed, so you are never left guessing.

Faulty or incorrect items

If you received the wrong item, or something arrives with a genuine manufacturing fault — loose stitching, a broken zip, a printing defect — that is on us. Email us within 14 days of delivery with photos and we will cover return shipping and send a replacement or full refund, whichever you prefer.

Import duties on returns

If you paid import duty on an order you are now returning, you can usually reclaim it from your own customs authority — we are not able to refund a government charge on your behalf. Your customs paperwork and our refund confirmation are what they will ask for. On orders of $100 or more we cover duties in the first place, so this rarely comes up.