Shipping Policy

Jordon Northern Apparels is made in Sialkot, Pakistan and ships worldwide. This page sets out our delivery services, timings and customs terms. It forms part of our terms of sale.

Destinations

We ship to the United States, United Kingdom, European Union, Canada and Australia. If your country is not listed, contact sales@jordonapperals.com for a quotation before ordering.

Processing

Orders are picked, checked and packed at our Sialkot workshop. Orders placed before 2pm PKT on a business day usually dispatch the same day; orders placed after 2pm or on a Sunday dispatch the next business day. During sale periods or product launches, processing may take an additional 1–2 business days. Made-to-order and pre-order items follow the timeline stated on the relevant product page.

Services and delivery estimates

• Standard International — 10–18 business days, $14.00 flat rate.
• Express International (DHL Express or FedEx) — 3–6 business days, $32.00 flat rate.
• Orders over $150 qualify for free Standard shipping.

Estimates are counted in business days from dispatch and exclude weekends and public holidays in the origin and destination countries. Delivery estimates are estimates, not guarantees. Customs inspection may occasionally extend transit beyond these ranges; where that occurs we will keep you informed.

Import duties, taxes and customs charges

Goods shipped internationally may attract import duty, VAT, GST or a carrier handling fee levied by the destination country. These charges are set by your government, not by us, and are separate from the purchase price and shipping rate.

• Orders under $100: any such charges are the customer's responsibility and are collected by the carrier or customs authority on delivery.
• Orders of $100 or more: we reimburse import duty and VAT charged to you. Forward the carrier's receipt to sales@jordonapperals.com and we will refund it in full.

Indicative thresholds, provided as guidance only: the United States generally applies a de minimis of $800; the United Kingdom applies VAT above £135; the European Union applies VAT from the first euro; Canada and Australia apply GST/HST above their respective low-value thresholds.

Refusal to pay applicable charges resulting in the return or destruction of a parcel is treated as a change-of-mind return, and outbound shipping is not refundable in those circumstances.

Tracking

A tracking link is emailed on dispatch. International tracking may take 24–48 hours to register a first scan, and may not update while a parcel is in transit between countries. If tracking has not updated for five business days, contact us and we will raise an enquiry with the carrier.

Addresses and delivery

• We require a full physical street address. We do not deliver to PO boxes.
• It is the customer's responsibility to provide an accurate and complete delivery address. Re-delivery or redirection costs arising from an incorrect address may be passed on.
• Address changes can be accommodated only before the parcel is collected by the carrier.

Loss or damage in transit

Risk in the goods passes on delivery. If a parcel is lost in transit, or arrives damaged, notify us within 14 days of the delivery date (or expected delivery date) and we will pursue a claim with the carrier and arrange a replacement or refund at no cost to you.

Currency

Prices are displayed and charged in US dollars. Your bank or card issuer applies its own exchange rate and may add a foreign transaction fee.